Apple | Mobile |
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Business Dev & Design Entertainment | Social Media Tech Web Video |
Apple | Mobile |
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Business Dev & Design Entertainment | Social Media Tech Web Video |
Provides customer care and call center agent solutions.
Year Established: | |
Funding: | |
Address: | Bellevue, WA 98007 |
Telephone: | |
Mobile: | |
Fax: | |
Mail: | info@spoken.com |
Company URL: | http://www.spoken.com |
Gilad Odinak CTO Spoken
Spoken Communications will be exhibiting at the CTIA Wireless conference in Las Vegas March 23-25 2010. Join us in the Acision Partner Bar stand 2917 for demonstrations of GotSearch comprehensive voice search and GotVoice voicemail transcription solutions. For events during the show follow us on Twitter.
About Spoken Communicationsââ¬Â¨
Spoken Communications provides hybrid voice technology solutions to call centers telecommunications companies and consumers that ensure a successful call experience. With Spoken voice technology is combined with pinpoint human intervention in a single solution because the caller experience matters. For more information please visit www.spoken.com call 1-888-9-SPOKEN Twitter @spokencomm or subscribe to our blog at http://blog.spoken.com.
Spokenââ¬â¢s innovative hybrid voice technology and speech to text to be deployed globally by ROK
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London and Seattle 24th February 2010ââ¬âROK Entertainment Group the UK-based mobile technologies applications and services company and Spoken Communications Inc. the hybrid voice technology innovator based in Seattle have today announced the formation of a strategic alliance between the companies which will see Spokenââ¬â¢s speech-to-text transcription service GotVoice and its voice search solution GotSearch marketed under the ROK brand to mobile operators handset manufacturers and directory-inquiry operators globally.
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GotVoice which will be branded ROKVoice outside the U.S. is a proven carrier-class voicemail to text and visual voicemail solution. The product enables carriers to offer their customers the ability to have all their voicemails transcribed in real-time and presented as SMS or email centralizing all messaging in a single inbox and optimizing user efficiency.
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ââ¬ÅWe have been looking for a scalable visual voicemail for some considerable time as we know that such a solution is a killer application. But until we saw GotVoice we did not feel that any of the existing offerings offered the scalability reliability and economic model that would deliver value to our carrier partnersââ¬Â said Jonathan Kendrick Chairman and CEO of ROK. ââ¬ÅWhat GotVoice offers is a patented and unique combination of voice recognition technology along with structured human mediation that drives the quality of the transcription the system is able to produce. It is demonstrably the most advanced product of its type available today and weââ¬â¢re delighted to partner with Spoken Communications.ââ¬Â
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GotSearch to be marketed outside the US as ROKSearch is currently in final development and will offer mobile operators new revenue opportunities because it works on all mobile phones not just smartphones and will provide a far more accurate customer experience than existing speech-to-text services. For example it improves on currently available voice search tools by using Spokens patented human Silent Guide system which provides the most effective combination of automated voice technology with pinpoint human intervention through patented software. Â
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"These products are what mobile operators around the world have been asking for and with ROK we can now deliver these services internationally" said Howard Lee CEO of Spoken Communications. "With Spokens ROKSearch we will be offering voice search to feature phone and smartphone users alike at a fraction of the cost of delivering traditional directory-enquiry services with vastly increased accuracy. Mobile operators will even be able to insert location-based services such as adverts surveys and promotional offers as well as offer answers to general questions like What is the World Cup? or Who is Lady Gaga? And we will soon include the ability to make restaurant reservations get traffic updates and much more. Its the most comprehensive voice search solution on the market today."
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About ROK:
Founded in 2004 ROK Entertainment Group is a mobile technologies applications and services development company with a suite of revenue-generating mobile services which it licenses to mobile operators and handset manufacturers worldwide. Headquartered in the UK ROK is best known for its award-winning mobile TV services which streams video ââ¬â live and on demand ââ¬â over 2.5G 3G and Wi-Fiî. In addition ROK has five patent awards and many more patent applications in place.  For more information please visit: www.rokent.com
About Spoken Communicationsââ¬Â¨
Spoken Communications provides hybrid voice technology solutions to call centers telecommunications companies and consumers that ensure a successful call experience. With Spoken voice technology is combined with pinpoint human intervention in a single solution because the caller experience matters. For more information please visit www.spoken.com call 1-888-9-SPOKEN Twitter @spokencomm or subscribe to our blog at http://blog.spoken.com.
Seattleââ¬âFebruary 11 2010ââ¬âSpoken Communications Inc. the hybrid voice technology innovator will demonstrate for the first time GotSearch its new comprehensive voice search solution at Mobile World Congress 2010 in Barcelona Spain. Developed in conjunction with recently-acquired leading voice-to-text transcription provider GotVoice GotSearch is being created to meet the unique needs of mobile operators.Â
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ââ¬ÅWeve been looking at this space for a long timeââ¬Â says Jonathan Kendrick Chairman and CEO of ROK Mobile Group Ltd the leading mobile entertainment company specializing in innovative mobile technologies. ââ¬ÅAnd weve never found anything that we would put our name to until now. GotSearch is really quite different. Weve never found anything quite like GotSearch which stands out because of the level of accuracy it achieves. It works. It does what it says on the tin as they say. And it reduces the cost of delivery for mobile operators by 90%. That enables us to deliver this solution to a lot of international markets such as India and Pakistan.ââ¬Â
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GotSearch offers mobile operators new revenue opportunities because it works on all mobile phones not just smartphones and because it provides a more accurate customer experience. GotSearch improves on currently available voice search tools by using Spokenââ¬â¢s patented human Silent Guide system which provides the most effective combination of automated voice technology with pinpoint human intervention through a patented software solution.Â
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With GotSearch mobile operators are able to:
 Add customers:  GotSearch works with any mobile phone; a smartphone is not required
Lower 411 costs: GotSearchââ¬â¢s human Silent Guide system delivers dramatic cost savings
Increase quality: GotSearchââ¬â¢s human Silent Guide system delivers more accurate results
 Support advertisers: Connecting with a local business en route has never been easier
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ââ¬ÅThis is what mobile operators have been asking forââ¬Â says Howard Lee CEO of Spoken Communications. ââ¬ÅWith Spokenââ¬â¢s GotSearch they can offer voice search to feature phone and smartphone users alike all at a fraction of the cost of delivering 411 with vastly increased accuracy and concierge service. Mobile operators can even insert ads surveys and promotional offers with special appeal. GotSearch can also answer general questions like ââ¬ËWhat is the World Cup?ââ¬â¢ or ââ¬ËWho is Lady Gaga?ââ¬â¢ And we will soon include the ability to make restaurant reservations get traffic status and much more. Itââ¬â¢s the best comprehensive voice search solution on the market today.ââ¬Â
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Previews of Spokenââ¬â¢s GotSearch will be available at Mobile World Congress from Feburary 15th-18th. To sign up for a demonstration or a live trial of GotSearch visit www.spoken.com/gotsearch.
About Spoken Communicationsââ¬Â¨
Spoken Communications provides hybrid voice technology solutions to call centers telecommunications companies and consumers that ensure a successful call experience. With Spoken voice technology is combined with pinpoint human intervention in a single solution because the caller experience matters. For more information please visit www.spoken.com call 1-888-9-SPOKEN Twitter @spokencomm or subscribe to our blog at http://blog.spoken.com.
Seamless integration of GotVoice voice-to-text service now available.
Seattle ââ¬â November 9 2009 ââ¬âSpoken Communications Inc. the hybrid voice technology innovator today announced the availability of its GotVoice Voice Mail Transcription Service as an enhanced option in the Microsoft Exchange Server 2010 product. Enterprise customers using Microsoft Exchange Server 2010 now have the option to purchase an enhanced voicemail service that provides voicemail-to-text conversions with unparalleled accuracy and speed.
ââ¬ÅAccuracy of the transcription mattersââ¬Â says Tom Scott Chief Information Officer and SVP of Operations for Signature Styles
Ignition Partners (FKA: Ignition Corporation)