Apple | Mobile |
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Business Dev & Design Entertainment | Social Media Tech Web Video |
Apple | Mobile |
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Business Dev & Design Entertainment | Social Media Tech Web Video |
Provides hosted customer support software solutions.
Year Established: | 1995 |
Funding: | 20.6 |
Address: | San Francisco, CA 94104 |
Telephone: | |
Mobile: | |
Fax: | |
Mail: | info@overtone.com |
Company URL: | http://www.overtone.com |
Interested in joining our team? Overtone is always seeking intelligent and enthusiastic individuals specializing in the following fields:
We offer qualified applicants a professional dynamic work environment competitive salary comprehensive benefits package and 401(k) program. For immediate consideration please e-mail your resume to jobs@overtone.com.
Positions Available:
Both eatery and hotel companies know the value of differentiation and segmentation in delivering sustained profitability.
The problem facing airlines is apparent from any visit to Travelocity Orbitz or Kayak. Your airline is just another cell on a price and schedule spreadsheet.
© 2007 – 2009 Overtone Inc. All Rights Reserved. Privacy.
Overtone is making news providing customer-centric companies a must-have tool for their never ending effort to make the customer experience as good as it can be. Our clients industry leaders and innovators enthusiastically recognize Overtones role in helping them become even better listeners the direct result of which is greater customer satisfaction.
The problem facing airlines is apparent from any visit to Travelocity Orbitz or Kayak. Your airline is just another cell on a price and schedule spreadsheet.
Many companies have been successful in measuring Net Promoter Score (NPSââ¢) program results as a periodic benchmark to drive unified action and to make occasional improvements.
© 2007 â 2009 Overtone Inc. All Rights Reserved. Privacy.
ABS Ventures,Dolphin Equity Partners,Undisclosed Firm
Craig Brennan, President and CEO Craig Brennan's career spans more than two decades of leading enterprise software companies and within executive line management positions at global technology firms. Recently, Craig served as president and CEO of Brio Software Inc., a $100+ million publicly traded enterprise software company focused on delivering easy-to-use business intelligence and analysis tools. While at Brio, Craig led a company-wide transformation. He returned the company to profitable growth, resulting in the best overall operating performance for the company. Craig has held leadership positions at Tumbleweed Communications Corporation as president and CEO, senior vice president of the Customer Relationship Management Group at Oracle Corporation, and partner at Deloitte Consulting, where he built and led the Siebel-CRM practice. Craig earned an MBA from Northwestern University's Kellogg School of Management, and a BA degree from the University of Michigan.
Neil Patil, Senior Vice President & CMO Neil Patil is responsible for Overtone's product management, product marketing, marketing communications, and corporate communications functions. He brings a strong track record of managing award winning software products and leading high impact marketing teams. Most recently, Neil was vice president of marketing for W5 Networks, a 2008 Red Herring 100 winner focused on developing wireless systems for retail chains. Prior to W5 Networks, Neil led the re-branding, company positioning, and new market strategy as vice president of marketing for business management software company, Activant Solutions. During his tenure the company nearly doubled in size and grew revenues to over $350M. As vice president of product marketing for Brio Software, a developer of business intelligence and analysis tools, he guided the vision and introduction of six major software releases used worldwide by over 10,000 organizations. He held product marketing and operations positions at Oracle, 3M, and General Mills. Neil received a BS Degree from The Ohio State University.
Christopher Vohnout, CFO & Vice President of Finance Mr. Vohnout possesses more than 15 years of corporate financial management experience with high technology growth companies. At Overtone, he is responsible for the Company's relationships with its venture capital partners. He also oversees the day-to-day financial operations and contributes to the contractual and legal aspects of customer account management. Prior to Overtone, Mr. Vohnout held key positions with Catalyst Capital Partners and Admor Memory. He also served in the information and technology practice of KPMG for 4 years. Mr. Vohnout graduated from Cal Poly San Luis Obispo with a B.S. in Business Administration and a concentration in Accounting. He also holds a CPA license.
Russell Wirth, Senior Vice President of Sales Russell Wirth is responsible for growing revenue and expanding Overtone's brand name customer base. Over the last 20 years, Russell has held leadership roles in sales and sales management in the analytic application and enterprise software industry. Most recently, Russell was Senior Vice President of Sales at PopularMedia, a SaaS marketing services company. Previously, as Vice President of Sales at Coremetrics, Russell oversaw revenue growth from $4 to $45 million and an increase in customers from 100 to over 1,000 in the span of 4 years. Coremetrics provides web analytics to leading multi-channel businesses. Russell also headed up sales for business intelligence software provider Crystal Decisions, where he built and led the western region field sales team. He also held senior sales management positions at several major corporations including Information Resources, Inc. Software, Citicorp POS Information Services and Donnelly Marketing. He received a B.A. in Business and Economics from Colorado College.
Eric Zankman, Senior Vice President, Professional Services Eric Zankman is an experienced customer analytics and business intelligence consultant with a 20-year track record of applying customer insights to improve profitability for some of the largest US and international firms. Prior to joining Overtone, Eric served as Vice President of Client Services for Utopy, where he deployed voice-of-the-customer solutions. Eric also led a Customer Analytics consulting practice at American Management Systems (AMS), a global business and technology consulting firm. In his 12 years at AMS, he crafted marketing and retention strategies for many large organizations. Before AMS, Eric drove customer insights for Bank of America as an Operations Research Consultant. Eric has given numerous presentations on customer analytics at major industry conferences. He has authored several white papers and thought leadership articles, including a Gartner publication on customer loyalty. Eric earned a BS degree in Physics from the Massachusetts Institute of Technology and an MBA from the Haas School of Business at the University of California, Berkeley.